Refund & Return Policy

Thank you for supporting independent art! Because all items are produced, printed, and inspected in small batches in our studio, all sales are final. We do not accept returns or offer refunds for change of mind or incorrect address entry at checkout.

📦 Damaged or Defective Items

Your order should arrive in perfect condition. If your items arrive damaged during transit or show a manufacturing defect, we will happily send you a free replacement product.

To request a replacement, please follow these steps within 7 days of delivery:

1. Email us at miss.shyline@gmail.com (or DM us on Instagram at @tiredeyes_art).
2. Include your Order Number and full name.
3. Attach clear photos or a brief video showing the damaged product along with the damaged exterior packaging/mailer.

Once we review and verify the photo proof, we will process and ship out a brand-new replacement at no extra charge to you!

📍 Lost Mail & Address Issues

• Incorrect Addresses: Please double-check your shipping address at checkout! We cannot re-ship or refund orders shipped to an incorrect address provided by the customer.
• Untracked Lettermail: Small sticker orders shipped via $2.00 untracked lettermail are handed over directly to Canada Post. If your sticker order hasn't arrived after 10 business days, send us a quick message with your order details and we’ll help sort it out.